Frequently Asked Questions (FAQ)
1. Orders & Customization
Q: How do I place an order?
A: Simply browse our website, select the product you want to customize, upload your design or choose from our templates, and proceed to checkout.
Q: Can I request a custom design?
A: Yes! We offer full customization services. If you have a specific design in mind, contact us, and our team will assist you.
Q: Is there a minimum order quantity?
A: No, we accept both single and bulk orders. However, we offer discounts for larger quantities.
2. Shipping & Delivery
Q: How long does shipping take?
A: Our standard processing time is 5-7 days, and delivery depends on your location. Estimated shipping times will be provided at checkout.
Q: Do you offer international shipping?
A: No! We ship only Pakistan. Shipping costs and delivery times vary based on your city.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email.
3. Payments & Refunds
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and other secure payment methods displayed at checkout.
Q: What is your return policy?
A: We accept returns for damaged or incorrect items frequently of delivery. Custom-made products are non-refundable unless defective.
Q: How can I cancel or modify my order?
A: Orders can only be modified or canceled within 2 hours of placing them. After that, production begins, and changes may not be possible.
4. Account & Support
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save your designs for future use.
Q: How do I contact customer support?
A: You can reach us via email at heartbeatcustomization@gmail.com or through our support chat on the website.
